The Digital Fishroom: Ordering / Shipping Terms

To Place an order, or for any questions prior to ordering, please email us at sales@thedigitalfishroom.com .

All shipping is done via USPS or FedEx. Air Freight is also available for special situations. Shipping Costs will vary according to package weight. Buyer will be given an estimate of shipping upon confirmation of the order. We will do our best to charge only the exact cost of shipping. Once the order AND shipping costs have been approved, the order will then be processed. There is a $5.00 box charge per box. When necessary, heat packs will be supplied at $1.00 each.

LIVE DELIVERY GUARANTEED (This means fish are guaranteed to be alive upon receipt in box, and does not apply to losses experienced later on). Someone must be available to recieve and sign for the delivery. Shipments left out in the elements for an undertermined period of time cannot be guaranteed. We will not ship sick or weak fishes. We only ship healthy, well-acclimated fishes to ensure a positive experience for both you and the fish. During summer months, we will ship by USPS Priority. This is done at the buyer's risk; no guarantee on live arrival can be offered. In colder areas, we hope you will understand that we cannot guarantee live arrival where daytime temperatures are below 30F, or nighttime lows are below 15F. We rarely have issues, even in these conditions, but we hope you can understand that this is a shipping risk we cannot control, though we will do our best to ensure our fishes arrive safely. We will not be responsible for courier related delays or losses. Such claims must be made with the courier. All DOA’s must be reported within 1 hour of receipt of shipment or no credit may be issued. DOA’s will be credited to account towards next order. In the unlikely and unfortunate case where a death should occur during shipping, we would ask that you please retain the body and wait for instructions. We may need verification of the dead fish (digital pic or the body itself).

Orders must be prepaid in full via Paypal (through which we can now accept credit card payments), Money Orders, Cashier’s Checks, or Personal Check. A minimum of 10 business days must be allowed for the clearing of any personal check. Shipment will be sent upon confirmation of funds.

There is a $35.00 dollar fee for checks returned.